Privacy Policy

Overview

This Privacy Policy explains how RHI Solutions Incorporated (“RHI Solutions,” “we,” or “us”) handles information collected through rhisolutionsinc.com and through direct communication with us. We are a B2B provider of commercial foodservice equipment, tabletop products, and smallwares, and our customers are commercial businesses.

By using this website or contacting us, you acknowledge the practices described in this policy.

Information we collect

We collect the information you choose to give us, which may include:

• Your name, company, email address, and phone number;
• Details about your inquiry, such as product category, project or kitchen type, equipment or product needs, and preferred timeline;
• The contents of any message you send us, and any other information you provide in the course of an inquiry or a showroom request.

How we collect information

Customer information is collected only through:

• Website forms;
• Product inquiries;
• Showroom requests;
• Email;
• Phone; and
• Other direct inquiries made to us.

How we use information

We use customer information only to:

• Respond to you;
• Discuss your equipment and product needs;
• Communicate with you about products and services; and
• Provide the support you request.

We never sell your information

We do not sell customer information to anyone.

When information may be disclosed

Other than as described in this policy, we do not disclose customer information to third parties, except:

• To service providers that help us operate our website, email, phone, or business systems;
• When you ask us to, or when it is needed to fulfill a request you have made; and
• When required by law, or to protect our rights, property, or safety or those of others.

Cookies and website data

This website does not use advertising or tracking cookies. Our website hosting provider may keep standard server logs, such as IP address, browser type, and pages requested, for security and operation of the site.

Security and retention

We use reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information for as long as needed to respond to and support your request and for ordinary business and legal recordkeeping.

Your choices

You may contact us at any time to ask what information we hold about you, to correct it, or to ask us to delete it, subject to legal and recordkeeping requirements. You may also ask us to stop communicating with you about products and services.

Children

Our website and services are intended for business users and are not directed to children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was most recently revised.

Contact us

Questions about this policy or your information can be sent to: